SMS Terms & Conditions
These terms govern the EmpowerMyCare SMS notification program. By providing your mobile phone number and opting in to SMS alerts within the EmpowerMyCare app, you agree to these terms.
EmpowerMyCare Care Team Notifications
- Operated by: Hydromation Corporation
- Program purpose: Transactional care-team notifications — care team invitations, task assignments, task due-date reminders, and appointment reminders.
- Message frequency: Variable. Most users receive between 0 and 5 messages per week, depending on how many tasks and appointments are on their care team's schedule.
How users opt in (Call-to-Action)
SMS opt-in occurs only inside the authenticated EmpowerMyCare web app. Below is the exact consent language and screen the user sees.
Exact consent language shown to the user
What the opt-in screen looks like
Step-by-step opt-in flow
- Sign in to EmpowerMyCare The user signs into their account at empowermycare.net.
- Open Settings → Notifications The user navigates to the SMS Notifications screen shown above.
- Enter phone number and check the consent box The user types their mobile number, then explicitly checks the unchecked-by-default consent box, then taps Save. No SMS is ever sent to a number that has not gone through this exact step.
Message & data rates
Message and data rates may apply. Your mobile carrier may charge you for each SMS you send or receive based on your wireless plan. EmpowerMyCare and Hydromation Corporation do not charge you for SMS messages; however, standard carrier rates still apply.
How to get help — reply HELP
Reply HELP to any message from EmpowerMyCare to receive information about the program and how to contact support. You can also email support@empowermycare.net at any time.
Auto-response to HELP: "EmpowerMyCare: Msgs are care-team notifications. For support email support@empowermycare.net. Reply STOP to cancel. See terms at empowermycare.net/sms-terms.html"
How to opt out — reply STOP
Reply STOP to any message from EmpowerMyCare and you will be immediately unsubscribed from this SMS program. You will receive a final confirmation message, and no further SMS will be sent.
Auto-response to STOP: "You have opted out of EmpowerMyCare SMS notifications. No further messages will be sent. Reply START to re-subscribe."
To re-subscribe after opting out, reply START to the last message you received, or re-enable SMS in Settings → Notifications within the EmpowerMyCare app.
Supported carriers
The program supports all major US wireless carriers, including AT&T, T-Mobile, Verizon, and their affiliates. The program is available in the United States only.
Eligibility
You must be at least 18 years old and the account holder or authorized user of the mobile phone number you provide. Do not enter another person's phone number. EmpowerMyCare will not send SMS to a number that has not explicitly opted in through our app.
Privacy
Information you provide for SMS enrollment (your phone number and opt-in preference) is handled under our Privacy Policy. We use Twilio to deliver SMS messages; Twilio processes your phone number solely to route the message to your carrier. We do not share your phone number with advertisers and we do not sell it. Mobile opt-in data and consent are never shared with third parties for marketing or any other purpose.
No emergency messages
EmpowerMyCare is an organizational tool and is not intended to deliver emergency or time-critical medical messages. In a medical emergency, call 911.
Changes to this program
We may change these terms or the program at any time. Material changes will be posted here with an updated "Last updated" date. Continued participation after changes means you accept them.
Contact
Questions about the SMS program? Email support@empowermycare.net.
Legal questions: legal@empowermycare.net.
Mailing address: Hydromation Corporation, 42461 Spring Splendor Drive, Ashburn, VA 20148, USA.